Dealing with claims is increasingly an area where clients expect assistance, especially for affinity groups or substantial companies with high self–insured deductibles or where the matter is complex and directly affects their business performance.
You will want claims to be dealt with “Treating the Customer Fairly” matching the settlement to the coverage but may not desire “Assessor” input or services if this disrupts the future coverage and continued relationship between Insured and Insurer.
The aim is to get your client back to business, fully restored, with minimum disruption and pain. In this scenario both Insured and Insurer benefit and you have a happy and continuing relationship.
What are your options? A dedicated claims team, panel adjuster or TPA? All have their place but what if it is a specialist or highly technical claim?
A possible solution, at no cost to you, might be a Broker Nominated Adjuster, with market credentials, who is truly independent and not tied to an Insurer panel.
At Adjusting Solutions we value our independence but have successfully managed nominated accounts for Insurers by providing quality adjusting skills balanced with an understanding of the account and the Insured’s business needs. We can often feed back Risk Management improvements and are able to spot potential gaps in coverage and wording anomalies. We look to bring solutions rather than debate.
We utilise our Insurance Claims and Underwriting experience, Forensic Accounting and IT knowledge and Risk Management skills, to provide valuable support to your client in the event of a major incident or third party claim – and try to ensure that the claim experience matches the policy promise.
The potential benefits to you are:
- Assurance to your client – and a dedicated claims service
- No cost to you – payment is made by Insurer or the client and only when claims occur
- Known contacts for emergencies
- Claims handling by the pre-approved and named adjuster – trusted by all parties
- Qualified Adjusters with market credentials from day one to completion
- Independent and impartial claims resolution – to match the policy promise
- Risk Management review and support
Interested - what is the next step?
- Ring us on + 44 (0)20 3135 0148 – we will be pleased to review your thoughts and proposals without cost or obligation
