Information Technology claims can quickly escalate as what first appears to be a minor loss becomes a significant and potentially costly issue.
These are just some of the issues business interruption and engineering insurers can be faced with, any of which can easily trigger a major loss:
- A simple operator error
- Malfunction of the hardware
- A substantial data loss, for example, as a result of a failed backup procedure
- Extended downtime with the consequent impact on the business
Professional Indemnity insurers can also find themselves dealing with major claims. The potential issues here are:
- Bespoke software not meeting the design criteria
- Additional costs incurred due to software development overruns
- Problems with tailored additions to standard software packages
- Communication issues between client and supplier
At Adjusting Solutions we are able to combine our complex and major loss experience with our intimate knowledge of Information Technology systems. Our IT experience has been gained from over 30 years in the industry. We will examine carefully the circumstance leading up to an incident and seek out the true reasons behind such a disaster. We are therefore well placed to get to the heart of the issue.
The benefits to you are:
- An examination of the facts by experienced IT personnel
- A detailed appraisal of policy coverage against the particular IT issue
- Protection and collation of the appropriate evidence to enable a potential subrogation claim against third parties
- Active engagement with the insured at a technical level to ensure mitigation of loss
