Frequently Asked Questions

Why Adjusting Solutions?

We do “what it says on the label” – provide solutions in loss adjusting. Adjusting is not about processing. To us it is about in-depth investigation, rigorous analysis and inspired resolution of difficult insurance situations. Our aim is to establish a timely solution which delivers the promise of an insurance policy, no more and no less, but keeps all parties smiling.

Why the olive branch?

The peace symbol is perhaps a bit hackneyed but we do pour oil on troubled waters and look to bring triumph in adversity.

Who will you work for?

Lloyd’s Underwriters, Managing Agents, Insurance Companies, Reinsurers, Captives, Brokers, Claims Management Companies, Law Firms, Barristers, FSA, SFO and Corporates.

Are you Assessors?

Emphatically no! But we will work for the Corporates, as we have always done, on uninsured aspects, recoveries and losses below the deductible levels or above policy limits. On most liability and business recovery issues the interests of Insurer and Insured are directly aligned and we see no conflict.

Do you handle personal lines business?

We have experience in all forms of insurance claims but our preferred area is business, commercial and industrial. However where a personal lines claim is complex or of sufficient scale then we can provide the appropriate level of experience and care.

What makes you different?

We are not different – the service that we provide matches the ideals that first brought us into adjusting. The excitement of claim handling, in-depth investigation into obscure circumstances where individuals and business are under stress, getting quickly to the heart of the matter and being bold enough to make commercial, timely decisions, providing quality reports that do not invoke narcolepsy, winning people over and creating solutions that try to bring good out of an adverse situation. Superman had similar intentions but we will not be wearing our pants on the outside!!

What work do you do?

Our core work is the adjustment of complex commercial insurance claims. Our specialisms are product recall/liability, professional indemnity, technology, transportation, construction, agri-business and major property losses with financial loss/business interruption. We also carry out claim audit reviews, risk review and consulting.

Can you handle major incidents?

It is our passion and raison d’etre. Simply throwing bodies at an issue can merely result in huge costs and a directionless claim. We use the best individuals for the job on the basis that you will get a better result from someone who has an intrinsic understanding and concern. Where required we are quite happy to work on a team basis with your other experts and consultants or provide additional specialists known to us.

Will you work alongside other loss adjusting firms?

Yes. We have done so providing support at the high end level. We have also audited their work and provided an alternative resource when your usual adjusters are in a conflicted position. We are not seen as a threat to the incumbent adjuster or panel.

Are you expensive?

We position our services at the top level of adjusting firms and claims management companies. Our charges are on an hourly basis and we will complement solicitors, forensic services companies, claims consultants and corporate investigators. However we are niche and our value to you is in respect of technical, complex or political issues which have the potential to escalate if not handled correctly.

Why are you based in London?

London is still the world centre for insurance and basing ourselves in the City shows our commitment to being at the forefront of major insurance issues. We also like it!

Tom and David both list FIFAA in their qualifications. What is that?

Sadly nothing to do with Football. It is the International Federation of Adjusting Associations’ highest qualification of “Fellow” and is a recognition of our skills in adjusting on an international basis.

What about Forensic Accounting?

We have a ‘big 4’ accounting expertise having been directly involved with insurance consulting, litigation, dispute resolution and insolvency. Two of our key people are ACA qualified forensic accountants. There is real value in gaining an early understanding of the financial consequences to any strategy in bringing a claim to a conclusion.

IT skills?

Mike is our IT specialist and has 17 years insurance experience which is invaluable in understanding and resolving technology based claims. We give IT a high priority in keeping with modern business whilst maintaining personal acumen.

Do you have staff solicitors?

No. We are not advocates but impartial and we value our independence. However, we do have good relations with individuals in law firms who specialise in insurance. We understand how to work with them in the roles of investigator, expert adviser and expert witness. We also provide the negotiation and quantum analysis skills that they need to bring resolutions. We can work with in-house counsel on a similar basis.

I am interested what should I do?

Contact us – on a no obligation/no cost basis. We are friendly and will not waste your time if we do not believe that we can be of genuine assistance.

Phone: +44(0)20 3135 0148 and ask for or .